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The Mermaid Hotel and Club values the professionalism of its staff and invests heavily in their regular development. Our mission statement reflects this sentiment for we are truly in the business of ‘providing excellence in service’ and ‘delighting our customers’ at all times.
Delighting our customers is a key element and we believe that our staff play a critical role in delivering an outstanding service. Our staff make the magical difference in ensuring ultimate guest satisfaction.
The efforts of our staff are recognized not only by the organisation, but also by all our guests who rate them at the highest level in travel review sites such as ‘Trip Advisor’ and ‘Holiday Check’.
We are proud of our people.